Returns & Refunds

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We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, you may request a return under the conditions below.

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Return Period

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You have the right to request a return within 14 days of receiving your order.

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To be eligible for a return, items must be unused, in their original condition, and in their original packaging.

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Return Process

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To initiate a return, please contact us first via email or WhatsApp.

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We will provide you with the correct return instructions and return address. Returns sent without prior contact may not be accepted.

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Return Shipping

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Returns can be sent to our return address in the Netherlands.

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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

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Refunds

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Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

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If approved, your refund will be processed within a few business days.
Refunds will always be issued to the original payment method used at checkout.

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Damaged or Incorrect Items

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​If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

We will resolve the issue as quickly as possible at no additional cost.

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Non-Returnable Items

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Items that have been used, damaged, or are not in their original condition cannot be returned.

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Custom or personalized items may not be eligible for return.

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Exchanges

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We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order.

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Contact

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For any questions regarding returns or refunds, please contact us via email or WhatsApp.
We aim to respond within 24 hours.