Returns & Refunds
We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, you may request a return under the conditions below.
Return Period
You have the right to request a return within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
Return Process
To initiate a return, please contact us first via email or WhatsApp.
We will provide you with the correct return instructions and return address. Returns sent without prior contact may not be accepted.
Return Shipping
Returns can be sent to our return address in the Netherlands.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within a few business days.
Refunds will always be issued to the original payment method used at checkout.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We will resolve the issue as quickly as possible at no additional cost.
Non-Returnable Items
Items that have been used, damaged, or are not in their original condition cannot be returned.
Custom or personalized items may not be eligible for return.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order and place a new order.
Contact
For any questions regarding returns or refunds, please contact us via email or WhatsApp.
We aim to respond within 24 hours.