Frequently Asked Questions

Find answers to the most common questions below. If you need further assistance, feel free to contact us.

 

Orders & Payments

 

Which payment methods do you accept?
We accept iDEAL, Bancontact, Klarna (Pay Later / Pay in 3), and major credit cards such as Visa, Mastercard, and American Express.

 

Is my payment secure?

Yes, all payments are processed securely via Wix Payments and trusted payment providers. We do not store your payment details.

 

Can I pay later with Klarna?

Yes, you can choose Klarna at checkout to pay later or split your payment into installments, subject to Klarna’s approval and terms.

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Do I need to pay import or customs fees?
For orders within the EU, no additional import fees apply. For orders outside the EU, customs charges may apply depending on your country.

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Shipping & Delivery

 

Do you ship internationally?
Yes, Misbaharts ships worldwide. Available shipping options and delivery times are shown at checkout.

 

What is the delivery time?

• Netherlands & Belgium: 3–5 business days

• Europe: 4–8 business days

• International: 5–10 business days

 

What are the shipping costs?
Shipping costs depend on your delivery address and order weight. These are automatically calculated at checkout.

 

When will my order be shipped?
All orders are processed within 1–2 business days.

 

Do you provide tracking?
Yes, all orders include a tracking number, which will be sent via email after dispatch.

 

Returns & Refunds

 

Can I return my order?
Yes, you can request a return within 14 days of receiving your order, provided the item is unused and in its original condition.

 

Where do I send my return?
Returns are handled through our return address in the Netherlands (Amsterdam). Instructions will be provided after contacting us.

 

Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

 

When will I receive my refund?
Once your return has been received and approved, your refund will be processed within a few business days to your original payment method.

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Products

 

What is Misbaharts?
Misbaharts is a brand focused on high-quality, handcrafted spiritual products, with a strong emphasis on tasbih (prayer beads). Each product represents quality, tranquility, and craftsmanship.

 

Are the tasbihs handmade?
Yes, our tasbihs are handmade or carefully assembled by hand using quality materials.

 

What materials do you use?
We use a variety of high-quality materials such as natural stones, different types of wood, resin, and silver details. Materials are always specified on the product page.

 

Are the products suitable as gifts?
Absolutely. Our products are often chosen as meaningful gifts for occasions such as Ramadan, Eid, Umrah/Hajj, birthdays, or personal milestones.

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Contact

 

How can I contact Misbaharts?
You can contact us via email or WhatsApp. We aim to respond within 24 hours on business days